Hi Mick,
We don't have this problem - email message is displayed in plain text in the portal and we are satisfied with it. At least this works fine in v.9.1.4.
Have you customized the form "Call Review" (file liteCallReview.htm) or query LiteCallReviewHistory? You should check the form how this line looks like:
<span name="HTML_HTMLTEXT_ACTIONS_DESC">[ACTIONS_DESC]</span>
How email message is displayed in the portal very depends on three things (that I know):
1. The action field used to display:
ACTIONS_DESC - plain text without tags
ACTIONS_DESC_HTML - html text with all tags
2. Tag name preffix:
HTML_HTMLTEXT_, HTML_ESCAPE_ - escapes (converts) specific symbols to display them in a page (html tags are converted to be visible in web page).
HTML_OUTPUT_ - direct output. So
<span name="HTML_OUTPUT_ACTIONS_DESC_HTML">[ACTIONS_DESC_HTML]</span>should display your message in nice html view.
3. The system setting "Default Format" in "System Administration->System->System Settings". I think it has to be "HTML" if you wish to display an email message in html view.
I hope it will help a little.
Gytis