Hi,
Office 2010 capturing process has changed from 4.7.3. Have you followed the below steps in the KB article:
From 4.7.3 onwards, the following steps need to be performed:
- In the project directory, copy the folder OfficeSoftwareProtectionPlatform from %Drive_C%\Documents and Settings\All Users\Microsoft to %Drive_C%\ProgramData
- If present, delete the following lines from HKEY_CURRENT_USER.txt file in the project directory:
isolation_writecopy HKEY_CURRENT_USER\Environment
Value=ALLUSERSPROFILE
REG_SZ~%Common AppData%