Hello,
You have many questions the answers to most of them require more detail than you have provided. Perhaps your best course of action would be to contact VMware support at 1-866-407-5279 or at shavlik-support@vmware.com we will be able to delve further into this situation for you.
As far as feature requests here is the link https://www.accompa.com/featureidea.html?fname=shavlik. And in versions newer than 8.0.1 there is a link for Feature Request in the help menu.
