WoodyZ wrote:
This forum is not official VMware Support and while some VMware employees do participate nonetheless it is more the exception, not the rule and if you want an official response then you need to file a support request. Obviously VMware tends to reply to the more glaring issues however they're only going to circumvent the revenue stream of paid support but so much and that's to be expected.
I understand that. I run the technical side of a software company. I am familiar with supporting one's software. If I were paying for support, I would expect a prompt response, with either, "here's the instructions on how to solve your problem", or "we're aware of the issue and it will be fixed in 9.0.3, which is expected to release on x/y/2013." And maybe even, "here's a hotfix you can try, which may resolve your issue.
For free, I don't think it's unreasonable to expect an official response within a week that at least acknowledges there is a problem.
WoodyZ wrote:
Have you searched the VMware KB? If there is anything official it will be there, not necessarily here as these forums are primarily and predominantly User to User not VMware Support to User.
Yes. I searched the category of VMware Workstation for "ubuntu 12.10" and had 0 results. I searched for just ubuntu and got 57 results - none of which appear to be related to what I have going on.
Further, the VMware Compatibility Guide says Ubuntu 12.10 is supported. Instructions are provided for how to install it, and they don't specify anything special - except for one thing. It says to use the LSI SCSI controller, instead of BusLogic. I don't remember which I picked - I just took the default. But, now that I have an existing Ubuntu VM, I don't see any way to find out which one I did pick - which also seems to me to be a problem. Editing the VM Settings don't tell me. However, in creating a new one from scratch, I see that the default is LSI and that BusLogic is greyed out as a choice, for 64-bit guest OS's.
So, as far as I can tell, I installed 12.10 exactly as described in the instructions, and it has problems. Which have now been confirmed by Matthias. I would HOPE that VMware would both use and acknowledge this free, external QA they're getting of their product. Should I pay them just to find and report problems in their software to them?!